Our Support Team

IRIS expertise assists you to thrive in the IRIS program

Meet our IRIS support team members

In addition to our Connections IRIS (Include, Respect, I Self-Direct) consultants to serve your needs in the IRIS program in Wisconsin, we also offer you a team of dedicated behind-the-scenes professionals who work to ensure that your experience in the IRIS program works smoothly and helps you live your life to the fullest. These experts have a long history of serving the needs of Wisconsin residents to receive the services and support necessary, and they understand the state requirements to improve your experience in the IRIS program.

Below, you can learn about our friendly IRIS referral specialstists and other IRIS experts who work to make your experience in the Connections program a positive one.


Delora Bolden 
Referral Specialist Senior

Delora Bolden serves as Connections’ referral specialist serving IRIS participants from our Milwaukee headquarters. In this role, she is the first point of contact for participants who select Connections as their IRIS consultant agency. Delora communicates with IRIS participants to help them understand the IRIS program, shares steps for getting started with Connections consultants and coordinates the communications process along the way. She’s the friendly person at the other end of the toll-free number.

Previously, Delora served community service and health care roles for 25 years. She worked for the state prison system in the inmate reintegration program – helping inmates with training, writing resumes and obtaining licenses. She also spent time in community outreach roles working with people in homeless shelters, group homes, churches and food pantries, where she educated people on available resources and healthy living advice.

Delora has also held positions in hospitals, clinics and offices where she has served in customer service roles. Delora has previously held positions at the Blood Center of Wisconsin, Aurora Health Care and Covenant HealthCare.

She wants to be of service to others and finds the most satisfaction in roles that allow her to interact with and serve others. She has two adult children and four grandchildren. On the side, Delora operates a wedding planner business – mostly offered to friends and family. Here, she puts her organizational skills to work creating memorable life events. 

Toll-free: 844-520-1712 | Direct: 414-325-3059 | Fax: 844-638-7723 | Email: delora.bolden@lsswis.org

IRIS referral specialist

Ebony Evans 
Referral Specialist

When you call Connections, you may speak with Ebony Evans who serves as one of our referral specialists. She offers exceptional customer service with a smile for all who call Connections to begin their relationship with us or to answer ongoing questions.

Ebony previously served as the hub of Lutheran Social Services’ headquarters where she warmly greeted visitors as the frontdesk receptionist and administrative assistant. After working as a homemaker, her position at LSS was a nice transition back into the workforce. Before that, Ebony served as an administrative assistant for New Life Community Church in Tyler, Texas, where she handled phone duties, managed schedules for the church staff and on-boarded new employees. She also gained experience working at the Milwaukee Journal Sentinel as a lead service assistant handling inbound and outboard calls and keyboarding news items.

Ebony holds an associates degree in psychology from Tyler Junior College in Tyler, Texas, and she’s currently working toward her bachelor’s degree in psychology.

She's a passionate homemaker and has been married for 8 years. She’s excited work with IRIS participants because she knows firsthand the benefits of the program because her mother-in-law and sister-in-law are IRIS participants. Ebony loves that the program encourages participants to become involved with the community.

Toll-free: 844-520-1712 | Direct: 414-539-5409| Fax: 844-638-7723 | Cell: 414-758-0255 | Email: ebony.evans@lsswis.org

Sara Fleming 
Training Coordinator/Quality Specialist

Sara Fleming has been an IRIS Consultant since April 2016 and is excited to ensure Connections provides quality services to the participants we work with. She will train new IRIS Consultant Team Members as they join Connections and provide on-going support to current team members. She will work to ensure quality services are provided by attending DHS meetings and communicate that information in trainings offered to Connections staff.

Sara is excited to continue her work as an IRIS consultant, helping individuals discover the resources and options available in their own communities to help them lead active and meaningful lives. Her goal is to get to know each participant and learn what makes them happy, helping them direct their services toward leading the life they want most.

She especially enjoys working with individuals who have spinal cord injuries and is extremely passionate about helping them achieve their goals. She has put her time and energy into understanding all of the opportunities for these individuals to use adaptive equipment to do the things they are most passionate about.

Sara has a bachelor of science degree in therapeutic recreation with a minor in psychology from the University of Wisconsin – La Crosse.  She completed an internship at the Milwaukee Veterans Hospital, working with individuals in the spinal cord injury unit. She has also worked at a Lutheran Social Services residential treatment facility for at-risk youth with behavioral, emotional and mental health needs.

In her free time, Sara enjoys being with her family and friends. She likes spending time in the outdoors, staying active, attending sports events, cooking and simply learning about new things.

Toll-free: 844-520-1712 | Direct: 414-319-9419 | Fax: 844-638-7723 | Email: sara.fleming@lsswis.org

Terry Lynch IRIS program aging expert

Terry Lynch 
Specialist on Empowered Aging 

Terry Lynch is the owner of Strategies for Independent Aging and has been engaged in long-term care advocacy for 30 years, including active participation in Wisconsin’s self-determination movement. He is excited to be part of Connections because of its unique approach to empowering IRIS participants and LSS’s long-standing commitment to social justice. He believes his work with Connections provides an exceptional opportunity to develop effective strategies for empowering older adults and enabling family caregivers to maintain the quality of their own lives.

Terry’s work activities have included: involvement in the de-institutionalization and community integration of people with developmental disabilities; involvement in Wisconsin’s long-term care reform initiative; consultation and staff training in the Family Care and IRIS programs; speaking and training at state and local aging-related events; and motivational speaking at family caregiver and direct care worker events.

Terry has served on: the Wisconsin Board on Aging and Long-term Care and the Committee on Aging and Chronic Conditions (long-term care re-design); the Board of the Racine County Aging and Disability Resource Center; the Policy Advocacy Committee of the Alzheimer’s Association of SE Wisconsin; and various other long-term care-related boards and committees.

He is a resident of Racine, where he experienced what he considers to be the “most profound learning experience” of his life as his mother’s caregiver. This experience has set the foundation for his work on behalf of other older adults and their family caregivers.

Terry is a University of Wisconsin–Madison graduate, where he also received his master’s degree in history and education. 

Consultant to Connections IRIS program

Vince Maro 

Vince Maro provides support to the Connections team regarding a variety of   challenging issues for participants including positive behavior support, relocation planning and county long-term care relationships.

Vince has worked in long-term care in various positions and capacities for 40 years, 33 of these years for the Wisconsin Department of Health Services. During that time, he has supported and assisted people with disabilities across the lifespan, from young children through those aging. In addition, he has supported and worked with county human service agencies, providers within the long-term care system, advocacy groups and managed-care organizations. This experience has spanned the evolution and growth of Wisconsin’s long-term care system, which included the early deinstitutionalization of state centers, the Community Options Program (COP), the community-based MA Waivers (CIP 1, COP-W and CIP 2) through today’s Family Care, Partnership and IRIS programs. Throughout this time, self-determination and person-centered planning has been the core of his work.

Vince assists and supports the independent consultants as they work with IRIS participants with significant challenges, including neurological, physical and behavioral issues. The focus is to assist the person, their families and guardians with community resources/support so they may continue to live in their home communities. He also assists the Connections team with ongoing communication and collaboration efforts with county human service agencies, including Adult Protective Services (APS), Mental Health and Children Long-Term Support (18 years) units. Vince provides training to Connections staff in the areas of Positive Behavior Support and Adult Protection/Abuse & Neglect.

Vince is a graduate of University of Wisconsin-Madison and University of Wisconsin-Milwaukee, with a master’s degree in speech pathology. He enjoys being outdoors, growing vegetables and operates Coon Creek Family Farm with his wife, Julie.

Stephanie Weber
Long-Term Care Functional Screener

Stephanie Weber has spent her career working with individuals with developmental disabilities and the frail elderly. She has worked as a case manager as well as in the Milwaukee County Aging Resource Center, determining eligibility for individuals interested in pursuing services through long-term care programs.  Stephanie is a graduate of Ottawa University and is certified by the State of Wisconsin as a long-term care functional screener.

Learn more about Connections

For more information on Connections, call 1-844-520-1712 or email connections@lsswis.org.




647 W. Virginia Street
Milwaukee, WI 53204
Call toll-free:  844-520-1712



An IRIS Consultant Agency by Lutheran Social Services

185 East Walnut, Suite 130B
Sturgeon Bay, WI  54235
Call toll-free:  800-481-5181

© 2015 Lutheran Social Services of Wisconsin and Upper Michigan